Returns & Exchanges
At Fluff, we want you to glow with confidence, which is why we offer a 30-day window for returns or exchanges on all skincare and beauty essentials. If a product isn't the perfect match for your skin, we are here to make it right.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Prepare Your Package
Carefully pack the items in their original Fluff packaging, ensuring all lids are tightly sealed to prevent leaks during transit.
Attach the Label
Print the prepaid shipping label provided via email and secure it to the outside of your return box.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing